Privacy Policy

This Privacy Policy applies to the mobile application BabyLook – Your pocket nanny(“App”) which is operated by viv Limited, 840 Apollo St El Segundo, CA 90245 United States (“BabyLook” or “we”).

This Privacy Policy governs the collection, processing and use of your personal data, when you use our App, and explains our practices with respect to the placement of Cookies, include the type if cookies we use and how you can manage them.

By click the “I agree” or by otherwise visiting or accessing any material on the App or using any of the services provided, you agree to the terms of this Privacy Policy. Privacy Policy last revised in February 1st, 2019.


1.Collection, Processing and Use of our App

1.1.Registration & Usage of our App

In order to use our App you most register an account with us. During the registration process you will be asked to provide certain information, such as your first name, email address and your baby's estimated or actual date of birth, and to choose a password. If you do not register an account you cannot use the App's contents.

The registration process takes place via a protected server connection to BabyLook. Unless indicated otherwise in this Privacy Policy, we will use the personal data you reveal only to manage your account with us, store and collate your information on your account with us, store and collate your information on our servers (as necessary for the provision of our service), and to offer you the functionalities and services requested.

Your data will not be shared with any third party and not be used for any purpose other than as indicated in this Privacy Policy, unless you have given your express prior consent.

You are welcome to visit our App without revealing any further of your personal data. In this case, we will only collect certain anonymous information which does not directly relate to your person. For this purpose, when you install/ start our App and register your account with us, we will obtain your consent that we may place cookies on your device and /or use certain analyze statistical information, such as user behavior, browsing patterns, average time period of use, and areas of interest. We collect and process this information to understand how our customers use our App, and to assess trends, statistics and our customers' needs, which helps us to improve our App and to better serve our customers, which includes providing you with a more personalized App experience and targeted offers. If you do not agree with the above practices and would like to fully avoid ant tracking and collection of your information, even in anonymized form, please do not install the App on your device(s).


1.2.Information You Provide to us

Your account information and all other data you provide to us is kept until you delete your account. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations and to continue to develop and improve our services. Please refer to the section about account deletion for the policy regarding deletion.


1.3. Creating One Single Record with Information from Other Sources

In case you decide to use other services offered by us, such as where you register for a customer account on our website or contact us with a specific request through our websites, we may create one single record for you which combines the data we receive from you through your use of these other services with the data we receive from you through your use of the App.

This single record helps us to better understand your needs and preferences in order to efficiency provide you with the requested products and preferences in order to efficiently provide you with the requested products and services, including enable you to benefit from a more personalized experience.

We will not use such data for providing you with direct marketing communications, except where you have given your express prior consent (such as in the course of your newsletter registration). Other than as indicated in the Privacy Policy, we will not use the information for any other purposes or share the information with third parties, except where expressly permitted or required by applicable law.


1.4. Newsletter Registration

You may be provided with the possibility to register for our email newsletter through the App. Your registration is free. When doing so we will ask you for your consent to store and process certain portions of your personal data (such as your saltation, name, email address and country). We will use such data solely to provide you with regular email updates about the services and products of BabyLook and its affiliated group companies, including related email marketing communications (such as feedback surveys). As part of your registration, we will further obtain your consent that we may personalize the content of our newsletter according to your needs and interests based on other information we receive and store from you, such as data provided by you in the course of your use of our App's features, or other information revealed by you through other sources (including, for instance, data from your visits to our Website, including account information or order history, or from your participation in surveys).

After you have submitted your newsletter request, you will receive a confirmation email which contains a link that you need to click-on to confirm your registration. This double-opt-in procedure helps us to ensure that the email-account holder consents with the receipt of our newsletter.

When registering for our newsletter, you further consent that your usage of our newsletter, such as email-opens and email-clicks, email forwarding, undeliverable emails and unsubscribe, may be tracked by BabyLook using analytics tools provided by our technical services operated from the USA. In addition, our service providers offer similar tools to help us managing the newsletter subscription and marketing services.

You can unsubscribe from our newsletter at any time, and withdraw your consent with effect for the future, by clicking the "unsubscribe" link at the bottom of the newsletter emails you received or by sending an email to the contact details.


1.5. Data We Collect Through Automated Means

System data: technical data about your computer or device, like your IP address, device type, operating system type and version, unique device identifiers, browser, browser language, domain and other systems data, and platform types. Approximate geographic data calculated based in your IP address.

Usage data: usage statistics about your interactions with the services, including page accessed, time spent on pages of the application, features used, click data, date and time, and other data regarding your use of the application. We also use Google Analytics (or other analytics providers) to help us understand the use of our website and applications.


1.6. How We Use Your Data

To provide, update, maintain and protect our services, applications and business. This includes the correct usage and functions of our applications and services, prevent or address service errors, security or technical issues, analyze and monitor usage, trends and other activities.

To communicate with you by responding to your requests, comments and questions. If you contact us, we may use your other information to respond.

To analyze the how people use our services, so we can improve our services, develop and provide smarter, faster, more secured and useful tools and features. We use collective learnings about how people use our services and feedback provided directly to us to troubleshoot and to identify trends, usage, activity patterns and areas for improvement.

To send emails and other communications: we may send you service, technical administrative and marketing emails, messages and other types of communications. We may send you emails to tell you about new features, solicit your feedback, or just keep you up date with what’s going on with BabyLook. You can opt-out of those email notifications via the unsubscribe link at the bottom of the email or in your account setting page.

To send you push notifications through our App. For instance, if you’ve asked to receive push notifications for children profile updates vis our App, or eventually for important account or service updates. You may at any time opt-out from receiving these types of communications by turning them off at the device level through your settings.

For billing, account management and other administrative matters: we may need to contact you for invoicing, account management and similar reasons and we use account data to administer accounts and keep track of billing and payments.

To produce anonymized statistical data about children that might be used for our services, or for other purposes. For instance, statistic about baby sleep, feeding, growth based on various criteria (gender, age, etc.).

Customer support: we use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve the services.

To investigate and help prevent security issues, fraud and abuse: we use information about you and your service use to verify accounts and activity, to monitor suspicious or fraudulent activity and to identify violations of service policies.

As required by applicable law, legal process or regulation.


2.Cookie and Tracking & Analysis Tools

We use and preserve Cookie and Analysis Tools for better accessibility. In addition, we obtain your personal data except your personal information via using technique of Cookie or JavaScript.


3.Storage of Your Personal Data and Data Security

3.1.Information You Provide to Us


3.1.1. Account profile information: we collect information about you when you register for an account, create or modify your profile and your children profiles. For example, you provide your full user name, password, email address, kids name and gender, and other information that you decide to provide us with. Once your account exists, you have the ability to review, update and correct your personal information, in the event it changes.

3.1.2. Content you provide through our products: the services include the BabyLook web and App you use, where we collect and store content that you save and share. This content includes any information about you that you may choose to include, for instance all entries you save using the App: diaper change, feeding data, sleeping sessions, photos, message, etc.

3.1.3. Information you provide through our support channels: if you submit information regarding a problem you are experiencing you are experiencing with the App to our customer support team, you will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue.


3.2.Security


BabyLook takes reasonable step to protect personally identifiable information as you transmit it to our site and protect such information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction.

Employee access to personally identifying information is restricted to situations in which that information is needed on order to troubleshoot, operate, develop or improve our services.

You must protect your password to prevent unauthorized third parties from accessing your account. In addition, if third parties have access to the computer you use to access your account, you must sign out of your account when you are finished to ensure protection of information.


4. Regarding Changes in BabyLook Policy

Although, most changes are likely to be minor, BabyLook may change its Privacy Policy from time to time, and in BabyLook’s sole discretion. BabyLook encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.


5. Regarding Comments And Questions

If you have questions or comments about this Privacy Policy, please email us at [email protected]